USB Communication Problems

If iqTool/iqPDCT cannot establish communication with connected device, try next step:

1. Check, if Serial Port was created after iqLink/iqInterface was connected to PC

Open

in this case please connect to IQ2 Development support (support@iq2-development.de) with problem description and what a PC was used:

• Windows version

• PC producer

• Modell

1.4.2.The new port was created but marked as operated incorrectly

please reinstall a driver. The new version can be found in https://www.ftdichip.com/Drivers/VCP.htm

It is important to install VCP (not Direct) drivers !!!

1.4.3.The Serial Port was not created:

• Disconnect a device

• Open “Device Manager”

• Unfold tab “Universal Serial Bus controllers”

• Connect iqLink/iqInterface to PC

Check if USB Serial Convertor has been created

Open

Open “Properties” for USB Serial Converter -> Advanced

Check, if “Load  VCP” is set – if not set, please set it